Refund Policy

Due to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Returned/Refused

• These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
• We will inspect these returns and if they are viable for resale we will credit.
• If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
• Notifications of viable returns will be marked on the website only.
• USPS Economy service returned or refused orders will be billed to you. We are billed for returns.
• It is the customers responsibility to reship with the corrected address or credit their customer.
• If shipment is returned again there will be a 15% restocking fee added.

Wrong Item/Shortages (Must be reported within 48 hours from ROG)

• If a wrong order or item is received please contact us with the order # and explain the issue.
• If there were shortages contact with the order# and items that were short by product # or description.
• Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
• We will reship the correct items